Warner Stained Glass
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Contents

Why Should I Create An Account?

By creating an online account at Warner Stained Glass, you'll be able to take advantage of features we have installed to make your shopping experience easier and more pleasant. Online account holders will be streamlined through the order process by your shopping cart recalling your last shipping and billing addresses. Purchases made online will also be stored for you to reference at any time. You will also have access to your personal "Wish List" where you can save items for purchase at a later date.

All of the information you supply is used only to identify yourself to the web site. We will not release any of the information to any third party.

Creating an online account is not necessary to place an order through the Warner Stained Glass web site.

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What Are Web Specials?

Web Specials are our way of saying "Thank You" for visiting our site. These special prices are available only on orders placed through the web site and valid through midnight EST of the date specified for each product. We cannot honor web special prices after the that time.

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How does the Shopping Cart Work?

By clicking on the 'Shopping Cart' link you'll be taken to your shopping cart.

As you browse through our online catalog, you can place items in your cart by selecting the 'Add to Cart' button from the product or search results page. Any special promotions, sale prices, and price breaks will be calculated in the cart, giving you an up-to-date subtotal of your order.

To change quantities of the items in your shopping cart, simply enter the appropriate quantity in the QTY box and click 'Update'. To remove an item, you can click the blue 'Remove' button or use the 'Empty Cart' button to empty the entire shopping cart. When you are ready to proceed to the check-out process, click the 'Check Out' button.

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I've added items to my cart and my cart is empty, what's the deal?

This is likely caused by cookies being disabled on your browser. A cookie is a small file written on your computer that remembers certain information about your visit to a web site. Warner Stained Glass uses cookies to remember who you are while you're adding info to your shopping cart. Without them, we wouldn't be able to associate you with a shopping cart on our system.

To enable cookie support, we recommend consulting your browser's documentation (instructions for Internet Explorer 6 are below). Newer browsers allow you the option to enable Session cookies, by enabling this option any cookie written will be deleted from your computer after you leave this site. If you are concerned about cookies being written, we recommend setting the cookie handling options to prompt you when a cookie has requested to be written.

Enabling Cookie Support in Internet Explorer 6
Open your browser and click on Tools, then Options. From the window that pops up, click the Privacy tab. You may now click the Edit button under the Web Sites group, and add www.WarnerStainedGlass.com to the Managed sites list. If you don't wish to add us to the Managed Sites, you may instead click the Advanced button under the Privacy tab. If Override automatic cookie handling is checked, click the box next to Always Allow Session cookies. Click OK, then OK again to exit the Options menu. You'll need to close and reopen your browser for these settings to take effect.

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Finding What You're Looking For

With over 6,000 items available to you, we understand it may get a little tricky finding what you're looking for. To help you out, we've developed several ways of navigating through the Internet's largest stained glass catalog.

First, always make sure to click on the 'Web Specials', 'New Items', and 'Sale!' links. There's always something new or something at a great sale price here at Warner Stained Glass. To navigate through those pages, simply use the page links at the bottom of the page to jump through the pages.

By clicking on 'Shop Online' you'll be taken to a search page. You can also access this link by using the 'Find an Item' link. The search page offers two ways to find items on our site. If you would like to see all of the items in a particular category, choose that category from the drop-down box and click 'Go'. In some cases, you'll be taken to another list that helps break down the category into smaller groups (e.g. Choosing 'Bevels' will take you to a list of the smaller groups of square bevels, rectangle bevels, oval bevels, etc.). Choose the appropriate group from the list and click on the Search button. You'll then see a list of items in the group that you may browse through.

If you have a good idea of what you're looking to find, you can use the text string search at the top of any page. By entering either the name of a product or it's Warner Stained Glass catalog number in the box you can quickly find the exact item you're looking for. You may also use the asterisk (*) as a wildcard to help you find what you're searching for. For example, entering bevel* will return results where the product name includes bevel, bevels, beveling, etc.

On any of the search screens, if you'd like to order any of the items you see, click the 'Add to Cart' button to do just that. If you'd prefer to review your selections later, uncheck the box that says 'Go to shopping cart after adding' prior to using the 'Add to Cart' button.

Items that have been discontinued and all inventory sold out will not appear in our online catalog.

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What About Error Messages?

Although we extensively test everything before it appears on our web site, sometimes bugs will sneak through. If you receive an error message, please make note of what you were trying to do and what the error message says. Most error messages on our site will tell you where the error was. Go back and correct the information and try again. If the problem persists, contact the webmaster and specify the error message that you were receiving. Doing so will help us track the problem down and assist us in correcting the problem.

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What's the Quick Order?

If you have a shopping list prepared, and you know the catalog numbers, you can use the 'Quick Order' link. When you click on the link, you'll be taken to a form that will ask you for the item's catalog number and the quantity. You may place up to 20 items in the Quick Order form at one time. When you are finished, click the 'Add to Cart' button. The computer will verify that all the items you chose are valid catalog numbers and then place them in your cart. Please keep in mind that you may use the Quick Order form as many times as necessary to fill your shopping cart.

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How do I Change My Personal Information?

To change any of the personal information you entered when you registered (including your password), click on the 'Change Login Info' after you have logged into your account. On that page, make any necessary changes and click 'Make Changes' button.

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Is it safe to Order Online? (Internet Security in a Nutshell)

How does a Secure Site work? In plain English here's what happens when you place an order. First, you'll notice that you enter a secure site when a padlock icon appears in the status bar of your browser (usually at the bottom). This states that all of the information passed between your computer and our computer will be encrypted. Our computer will tell your computer how to encrypt all information passed between the two using encryption that can only be decoded on our server. Your computer will do such before sending any information onto the phone wire and out onto the Internet and eventually to our computer. When it reaches our server, it will be decoded and logged to our database for processing. Without the decoding key on our server, it is nearly impossible to decipher the encrypted data.

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603 8th Street | Whitehall, PA 18052 | 800.523.4242
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Products shown as available are normally stocked but inventory levels cannot be guaranteed.